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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your Return & Refund Policy
Effective Date: 1 July 2026
At Thunderbolt Electromech India Pvt. Ltd., we aim to supply the correct electrical and industrial products according to the customer’s order. We carefully process orders based on the product, size, quantity, brand and specifications selected by the customer.
Because many of our products are supplied according to specific sizes, specifications and project requirements, returns are accepted only under the conditions described below.
1. When Can a Product Be Returned?
A return request may be considered in the following situations:
- The product received is different from the product ordered.
- The product received is the wrong size, specification or variant compared with the confirmed order.
- The product has been damaged during transportation.
- The delivered quantity is less than the quantity mentioned on the invoice.
- The product has a manufacturing defect that existed before installation or use.
- Thunderbolt Electromech has specifically approved the return before the product is sent back.
The customer should contact us as soon as the issue is discovered.
2. Time Limit for Reporting a Problem
Customers should inspect the shipment after delivery.
For damaged, incorrect or short-delivery claims, please contact Thunderbolt Electromech within 48 hours of delivery.
For a suspected manufacturing defect, contact us as soon as the defect is identified.
We may request photographs, videos, packaging photographs, invoice details, product labels, batch information or other information required to evaluate the claim.
3. Products That May Not Be Eligible for Return
Returns may not be accepted for products that:
- Have been installed, used, cut, modified or altered.
- Have been damaged after delivery because of improper handling or installation.
- Are returned without prior approval from Thunderbolt Electromech.
- Are missing their original packaging, labels or identifiable product information where such packaging is required for verification.
- Were specially procured, customized or supplied specifically for a customer’s project requirement.
- Were ordered incorrectly by the customer after the product specifications had already been confirmed.
- Show signs of misuse, alteration or installation damage.
For electrical and safety products, we strongly recommend confirming the product type, size, rating and application before placing the order.
4. Wrong Product or Wrong Size
If you receive a product that does not match the confirmed order, please contact us immediately.
For example, if the confirmed order specifies a particular cable gland size and the delivered product is a different size, we will review the order and delivery details.
However, if the customer orders the wrong size and the supplied product exactly matches the confirmed order, the return or replacement will be subject to Thunderbolt Electromech’s approval.
This is particularly important for products such as:
- Cable glands
- Cable lugs
- Electrical hand gloves
- Electrical rubber mats
- Cable ties
- Heat shrink sleeves
- Danger plates
- Other size-specific electrical products
Before ordering, customers should verify the required size and specification.
5. Damaged Products
If your shipment appears damaged when delivered, please document the condition of the package and product.
We may ask you to provide:
- Photographs of the outer packaging
- Photographs of the damaged product
- Photographs of the shipping label
- Invoice/order details
- A short video showing the damage, where required
After reviewing the claim, we will determine whether the product qualifies for replacement, return or refund.
Do not install or modify a product that you believe arrived damaged.
6. Shortage or Missing Items
If the quantity received is lower than the quantity mentioned on the invoice, please notify us within 48 hours of delivery.
The claim should include the order/invoice number and photographs or other information requested by our team.
After verification, Thunderbolt Electromech may arrange the appropriate resolution, which may include supplying the missing quantity or issuing an applicable refund/adjustment.
7. Manufacturing Defects
If a product appears to have a manufacturing defect, contact us before attempting to repair, modify or install it.
We may inspect the product or request photographs, videos and other information.
Where the defect is confirmed and the product is covered by the applicable manufacturer’s warranty or Thunderbolt Electromech’s applicable warranty terms, we will provide the appropriate resolution.
The resolution may include:
- Replacement
- Repair, where applicable
- Refund
- Manufacturer warranty assistance
The final resolution will depend on the product, manufacturer’s warranty terms and circumstances of the claim.
8. Return Approval
Please do not ship a product back without receiving return instructions from Thunderbolt Electromech.
Once your return request has been reviewed, we will inform you whether the return is approved and provide the applicable return instructions.
Products returned without prior approval may not be accepted.
9. Condition of Returned Products
Approved returns should normally be:
- Unused
- Uninstalled
- In original condition
- Properly packed
- Accompanied by the relevant invoice/order information
- Complete with accessories, labels and packaging where applicable
Products damaged after delivery through customer handling may not qualify for a refund or replacement.
10. Refund Policy
If a refund is approved, the refund amount will depend on the circumstances of the return.
Depending on the case, the approved refund may cover:
- The eligible product amount, or
- The applicable amount determined after inspection and verification.
Shipping charges, handling charges or other charges may be treated separately depending on the reason for the return and the circumstances of the order.
The refund will be processed after the returned product has been received and inspected, where a physical return is required.
11. Refund Processing Time
Once a refund is approved, we will initiate the refund through the applicable payment method or agreed payment process.
The time taken for the amount to appear in the customer’s account can depend on the payment gateway, bank or financial institution.
Customers should retain the refund confirmation or transaction details until the amount is credited.
12. Replacement Instead of Refund
Where appropriate, Thunderbolt Electromech may offer a replacement instead of a refund.
For example, if the wrong product was supplied due to an order-processing error and the correct product is available, we may arrange replacement of the product.
Replacement availability depends on stock, product availability and the circumstances of the claim.
13. Cancellation Before Dispatch
If you want to cancel an order, contact Thunderbolt Electromech as soon as possible.
Cancellation requests received before dispatch may be considered subject to order status.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
For specially procured or project-specific products, cancellation may be subject to additional terms.
14. Custom, Special-Order and Project Products
Some electrical and industrial products may be procured specifically against a customer’s project requirement.
Such orders may include products that are:
- Specially sourced
- Customized
- Non-standard
- Project-specific
- Procured in a particular size or specification
These products may not be eligible for return merely because the customer changes their requirement after confirmation.
Customers should confirm the required specifications before placing such orders.
15. Product Inspection Before Installation
For electrical products, customers should verify the product before installation.
Check:
Product → Brand → Size → Quantity → Specification → Physical condition
If something appears incorrect, contact us before installation.
Once a product has been cut, crimped, installed, modified or otherwise used, determining the original condition becomes difficult and the product may no longer qualify for return.
16. Return Shipping
Where the return is caused by an error attributable to Thunderbolt Electromech, such as an incorrect product being dispatched against the confirmed order, we will determine the appropriate return-shipping arrangement.
Where a return is requested because the customer ordered the wrong product, size or specification, return shipping may be the customer’s responsibility if the return is approved.
The final shipping arrangement will be communicated when the return is approved.
17. How to Request a Return or Refund
To request a return, replacement or refund, contact us with:
Order/Invoice Number:
Customer Name:
Product Name:
Quantity:
Reason for Return:
Delivery Date:
Photographs/Videos, if applicable:
Send the request to:
Email: info@thunderboltelectromech.com
Phone: +91-9911886655
Please mention “Return/Refund Request” in the subject line of your email.
18. Our Review Process
Once we receive your request, our team may follow these steps:
Step 1: Review the order and invoice.
Step 2: Compare the customer’s claim with the confirmed product specifications.
Step 3: Request photographs, videos or other evidence where required.
Step 4: Determine whether the product qualifies for return, replacement or refund.
Step 5: Provide return instructions if a physical return is required.
Step 6: Inspect the returned product where applicable.
Step 7: Process the approved replacement or refund.
This process helps prevent incorrect returns and ensures that product-specific claims are evaluated against the actual order.
19. Important Note for Electrical Products
Electrical products should be selected and installed according to the applicable technical requirements and manufacturer’s instructions.
Thunderbolt Electromech does not recommend selecting an electrical product solely by appearance or a general product name.
For size-specific products, customers should verify the technical specification before ordering.
For example, when purchasing a cable gland, the cable outside diameter, cable construction, gland type, thread and application requirements should be checked rather than selecting a gland based only on cable conductor size.
20. Contact Thunderbolt Electromech
For return, replacement or refund assistance, contact:
Thunderbolt Electromech India Pvt. Ltd.
Address:
Shop No. 3538, Sitaram Bazar Road, Bazar Sirkiwalan, Chawri Bazar, Chandni Chowk, Delhi – 110006
Phone: +91-9911886655
Email: info@thunderboltelectromech.com
Website: thunderboltelectromech.com